Auxe is operating as an essential business

Company

What is Auxe?
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Auxe connects customers requiring tech-related installation services to expert and vetted technicians in their area. For a seamless customer experience and for quality assurance purposes, Auxe has standardized pricing and pre-purchases inventory for technicians to use. Although most of our technicians are independent contractors, our “hands-on platform” (or “managed marketplace”) model allows us to deliver a small-business-like experience but with a nationwide reach. Thank you for considering Auxe, we look forward to serving you!

Does Auxe fulfill my installation?
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Auxe coordinates your installation with pre-determined pricing, vetted technicians whose skills and experience match your needs, standardized inventory, and additional resources. Legally, the service is carried out by an independent contractor, however, Auxe guarantees your satisfaction with a money-back guarantee!

Who are the Auxe technicians?
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Trust and safety are very important to us. Auxe technicians are vetted experts who are enthusiastic about providing in-home tech installations to help make your life easy. All Auxe technicians are independent contractors who have been carefully vetted, screened, and have gone through a comprehensive background check.

What locations do you offer TV wall mounting in?
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You can check out our locations and the services provided at our Locations page.

What if I am unsure if Auxe operates in my area?
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Contact us through our phone number (647) 977-9707 or email us at info@auxe.ca.

How do I become an Auxe tech?
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We are always looking to add qualified technicians to our platform. To apply, simply go to our Become A Technician page

What if my question is not listed here?
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Contact us through our phone number (647) 977-9707 or email us at info@auxe.ca.

Payment

How much will my service cost?
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Please visit the respective Services page to view all pricing. Total appointment cost is subject to change based on, but not limited to, service changes, additional services added, housing type and layout, and job difficulty. The updated cost will be communicated to the customer before the job is completed. The job will only be completed once the customer agrees on the changes.

How do I pay?
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We don’t request payment until after the service is complete. Simply pay after the service is complete via a Square POS system that our technician has (include credit, debit and Interac) or pay through our Pay Now page. We accept all major credit and debit cards. We also accept e-transfers and cash.

Do you accept cash?
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We accept all forms of payment. Regardless of the payment form, Auxe is required to charge taxes on all orders.

Do you charge taxes?
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Yes, as a legal business entity Auxe is required to charge taxes on all services.

Television Installations

What payment methods do you accept?
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We accept all forms of payment - credit card, e-transfer, and cash. Your technician will collect payment when the service is complete.

Do you offer installations on weekends?
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Yes, installations are available 7 days/week!

What type of mounts do your technicians carry?
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Technicians carry a variety of mounts, typically Pearlesmith and Kanto Premium mounts. Regardless of the brand, all mounts come with a 1-year Auxe warranty.

Do mounts come with a warranty?
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If we provide the wall mounts, it comes with a 1-year warranty. If the customer provides the wall mount, we do not offer warranty on the hardware

Can you mount a TV on concrete, brick, stone, or tile?
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Yes, technicians are experienced with installations on any wall type, including metal studs, concrete, brick, stone, and tile.

Can you install my TV today?
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We can frequently accommodate same-day service requests, however, keep in mind that technicians usually need a minimum of 4 hours notice!

Are you insured?
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We carry $2M general liability insurance and offer a workmanship guarantee. If you are not satisfied, we will always make it right.

Security Camera Installations

Should I use wired CCTV or Wi-Fi cameras?
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Wi-Fi-based cameras communicate over Wi-FI, while wired CCTV cameras communicate through wires. This difference gives each system its own benefits and drawbacks:

Benefits

- User-friendly apps enable live remote viewing and 24/7 access to footage
- Lower upfront cost
- Connects to other smart devices in your home
- Monthly fees for cloud storage
- Footage quality and system security only as reliable as your Wi-Fi; more prone to interruptions, hacking or freezes
- Strain on existing internet connection
- Batteries must be charged regularly
Cost-effective solution for homeowners with minimal security needs.
Advanced solution for homeowners with larger properties and higher security needs.

Drawbacks

Auxe Summary

- More reliable & secure
- High quality footage with wider coverage
- No monthly storage fees
- Higher Upfront cost
- Mobile Apps not as advanced & cameras cannot connect to other smart devices
- Harder to store and access footage
Wi-Fi Based
less than 4 cameras
Wired CCTV
more than 4 cameras
Wi-Fi Based
less than 4 cameras

Benefits

- User-friendly apps enable live remote viewing and 24/7 access to footage
- Lower upfront cost
- Connects to other smart devices in your home

Drawbacks

- Monthly fees for cloud storage
- Footage quality and system security only as reliable as your Wi-Fi; more prone to interruptions, hacking or freezes
- Strain on existing internet connection
- Batteries must be charged regularly

Auxe Summary

Cost-effective solution for homeowners with minimal security needs.
Wired CCTV
more than 4 cameras

Benefits

- More reliable & secure
- High quality footage with wider coverage
- No monthly storage fees

Drawbacks

- Higher Upfront cost
- Mobile Apps not as advanced & cameras cannot connect to other smart devices
- Harder to store and access footage

Auxe Summary

Advanced solution for homeowners with larger properties and higher security needs.
What camera brands do you recommend?
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Auxe has partnered with preferred vendors based on user experience, system functionality, overall quality, and price. We order your products for you at or below retail price to make your experience with Auxe as convenient as possible.

What’s the price of a CCTV vs Wi-Fi Camera Installation?
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Wi-Fi camera installations cost $79.95, including app setup and configuration. Should extra cabling be required, this is billed at $70/hour. CCTV installations vary primarily based on the time required to run each cable from the recorder to the camera. Below is an estimate based on prior installations of CCTV systems at residential homes.

# CCTV Cameras
Average Price Range
4
$450 - 650
6
$650 - 950
8
$950 - 1,250
* This assumes installations only (i.e., cameras provided by the customer)
How many cameras do I need?
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This depends on how much coverage you want and ultimately boils down to budget and personal preference. Oftentimes, having one device per main entryway is sufficient, however, every property is unique. For example, if your property has a garage with valuable assets inside, you may want to place a camera at your front door, a second at your back door, a third dedicated to the garage exterior, and a fourth monitoring the assets inside your garage. Let us provide you with a professional recommendation that fits your needs and budget. Click below to get a free quote and virtual consultation with an Auxe Representative today!

Get a Free Quote
Can you provide the cabling and other material as well as the cameras?
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Yes, we can provide all materials required for your installation to make this process as simple as possible for you! If you already have your own cameras and cables, that is fine with us as well.

What is a CCTV system and its different components (ex. NVR)?
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A CCTV system consists of 3 main parts: (1) the cameras, (2) the recorder, and (3) the cabling. The two main types of CCTV types are an NVR system (network video recorder) and DVR system (digital video recorder).

NVR systems are generally built on newer, more advanced technology and therefore offer higher image and video quality (among other benefits), so we tend to recommend these. If you want to learn more about the technical differences, we recommend you check out this blog.

Below is a diagram of how these different parts interconnect. Still unsure which system is best for you? Contact us and we’d be happy to help!

CCTV System Setup

Smart Device Installations

How do I choose between the different products that are available?
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We've laid out the product features and pricing for smart thermostats and doorbells below!

Thermostats

Thermostats

Nest 3rd Gen

$319.00

Nest Pro

$179.99

Ecobee 3 Lite

$209.99

Ecobee
(Voice Control)

$319.99

Scheduled Heating/Cooling?
Tick iconTick iconTick iconTick icon
Control Remotely via app?
Tick iconTick iconTick iconTick icon
Self Learns Temperature Preferences?
Tick iconTick iconTick icon
Compatible with add-on sensors?
Tick iconTick iconTick icon
Built-in smart home assistant?
Tick icon

Doorbells

Doorbells

Nest Hello

$289.99

Ring Wi-Fi Pro

$224.99

Arlo Wireless

$239.99

Field of View
160 degrees
180 degrees
160 degrees
Power
Wired
Wired
Wireless
Monthly Subscription
$8 for Nest Aware
$5 for Ring Protect
$4 for Arlo Smart
Video Storage (w/ subscription)
30 days of events
30 days of events
60 days of events
How strong should my WiFi be to use outdoor smart devices?
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For outdoor smart devices such as smart doorbells and WiFi cameras, you should have at least a 1 Mbps upload speed (1000 Kbps) at the location where your smart device will be installed (ex. At your front door for a video doorbell).

To test your upload speed, check out the free tool at https://www.speedtest.net/

Do smart thermostats save me money on energy bills?
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Yes, independent studies have shown that smart thermostats save you on average 12-15% on your energy bills, so these devices pay for themselves over time.

Not only do you save money, but by reducing energy consumption, you also reduce carbon emissions into the environment!

Is there a procurement fee for ordering products for me?
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No, we can order products for your installation at or below retail price in order to make your experience with us more convenient and cost effective. Digital life is made easy with Auxe.

Can I order the product from you without the installation?
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As of now, we are only selling products with installations. Stay tuned though!

How do I know if my thermostat is compatible with a smart thermostat?
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It is recommended you always upload a photo of your existing thermostat with the face plate taken off so that we can assess compatibility before coming. You can also use the following compatibility checkers:
- Google
- Ecobee

Legal

How long does the warranty last?
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Warranty on products provided by Auxe, including wall mounts, smart devices, concealment raceway, and more, is covered by full warranty for one-year. 

What is covered with my installation?
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Auxe carries $2M general liability insurance so in the unlikely case that an issue arises during the installation, you are fully covered.

What happens if there is a problem during or after my installation?
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Having full liability insurance, any damages that occur during the installation are covered. Check out our Insurance page for more details

Does Auxe insurance/warranty cover items I purchased separate from Auxe?
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 No, Auxe’s insurance and warranty only covers items purchased from and provided by Auxe. It does not cover any issues that arise from the failure of customer purchased or installed items.

What sites can I find Auxe on?
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We can be found on Google, Facebook, Instagram, YouTube, Yelp, Bing, blogTO, Canadian Trades Directory, Daily Hive, Goldbook, Houzz to name a few! Please leave comments/reviews on any or all of these sites.